Is Your Customer Success Program Recession-Proof in 2020?
12 min readMar 16, 2020
Four key steps to take now with the global market crash.
Let’s assume that the recent coronavirus-sponsored plunge in the markets means that the global economy is in for a significant economic downturn over the coming years. As a result, Customer Success (CS) leaders should be making immediate and serious preparations for their programs and teams to be tested under…