Is Your Customer Success Program Recession-Proof?
12 min readDec 20, 2018
Four key steps to take now before winter comes.
Let’s assume that the recent volatility in the markets is an indication that the United States (and perhaps even the global economy) is in for a significant economic downturn over the coming years. As a result, Customer Success (CS) leaders should be making serious preparations for their programs and teams to be tested under…